Post by Mr McGowan on Mar 17, 2010 5:03:33 GMT -5
(a) A customer survey may be used to identify the quality of customer service within an organisation. What the implications for both the organisation and the employees of poor feedback?
(b) Customers are the most important part of business and providing a high level of service to the customers is vital if you are to encourage them to return. Suggest and justify 4 rules that should be followed to encourage customers to return time and time again.
8
(c) (i) Justify an organisations decision to send its employees on a team building day.
5
(ii) State the benefits to both the employer and the employee of effective team working
3
(b) Customers are the most important part of business and providing a high level of service to the customers is vital if you are to encourage them to return. Suggest and justify 4 rules that should be followed to encourage customers to return time and time again.
8
(c) (i) Justify an organisations decision to send its employees on a team building day.
5
(ii) State the benefits to both the employer and the employee of effective team working
3